Call us at

1-800-WDW-1790

  • Frequently Asked Questions about
    Walt Disney World


​​♥​ How to get started?

  • The first step is for you to fill out a Free Quote or contact us! Once a reservation is made in your name, you will receive a Disney confirmation number. This number can then be entered into your My Disney Experience account. You have three days to call Planning Magical memories to make your payment (see below). If no payment is made the reservation will disappear form your My Disney Experienceaccount at day four. 


♥ Are there any obligations once I call Planning Magical Memories?

Absolutely not! At Planning Magical Memories, we are confident that we can meet our clients expectations. If the quotes are unsatisfactory​​ to our clients, then there's no harm. You are under no obligation. 


♥ How do I pay and is my payment secure?

Payments are processed directly through Walt Disney World via Planning Magical Memories. Our agent will get the credit card information from you over the phone (not email). Then, our agent contacts Disney. Once the transaction goes through Disney's system, the agent will shred your private information. If the client prefers he/she can choose to have the agent keep the private information in a secured location and use it to make payments along the way at the clients request. Your privacy is very important! You will see "Disney Resort" followed by a series of numbers and letters on your credit card statement-not from Planning Magical Memories. 


Group travel requires payment to Planning Magical Memories. Send check to Planning Magical Memories, 247 Azalea Dr, Hartwell, Ga 30643.


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♥ When do I have to pay?

Planning Magical Memories follows Walt Disney World policy's on payments. Currently, for Walt Disney World packages, a $200 deposit must be made within three days of the booking. The remaining balance is due 30 days prior to arrival.


♥ Oh no! I have to cancel, now what?

Again, Walt Disney World policy's will go into effect. For packages you can change or cancel your reservation without penalty up until 31 days in advance. If you cancel 30 days to 5 days prior to arrival, there is a cancellation fee of $200 per package, but if reservations are cancelled 5 day or less prior to arrival through scheduled day of arrival, the full package is nonrefundable. Planning Magical Memories does not charge anything for cancellations. If you happen to cancel, we are only out our time and effort. Our hope is that you will use our services again or, better yet, recommend us to a friend. ​​


♥ I'm all ready booked through Disney. Can you help?

Most certainly! We can transfer your existing reservations from Disney to Planning Magical Memories. We will review the existing reservations and make any suggestions we might have to save your money. We will also begin to work on your itinerary. We will not expect any transfers from other agents (out of professional courtesy).


​♥​ I got a Disney "code" in the mail. Can I use it?

Yes! From time to time, the Disney marketing department will send out postcards and emails with a special PIN code and only the recipient can use it. If your lucky enough to receive a PIN number or code, then we can use that when planning your trip.


♥ Just my luck. I got our trip booked and Disney has come out with a sale! Can I get in on the good deal?

You most certainly can! Planning Magical Memories agents will always be looking out for the best Walt Disney World vacation package

  • for our clients. Once the better deals became available through Disney, we will get to work on saving you money!

♥​ Should we buy Travel Insurance?
Planning Magical Memories recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. For more information on the available plans or to enroll, click on the link below or contact Travelex Insurance Services at 800-228-9792 and reference location number 10-0352.




​​​ Travel Insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. W20